Support
Before opening a ticket, check the FAQs — most common questions are answered there.
Channels
| Channel | Link | Use for |
|---|---|---|
| Telegram group | Join here | Fastest support. Tag a moderator. |
| X / Twitter | @interstate_io | Public questions, announcements |
Response times
| Channel | Typical response |
|---|---|
| Telegram (business hours) | Under 30 min |
| Telegram (off-hours) | A few hours |
| X | 1 business day |
Complex issues (stuck withdrawals, onchain investigations) take longer — team will confirm they've seen your report and come back with a resolution.
Anti-scam rules
- Interstate will never ask for your private key, seed phrase, or password
- Interstate will never ask you to send funds to "verify" your wallet
- Only seek help by tagging a moderator in the group — never in DMs
- Admin usernames are visible in the group member list; verify before trusting
When asking for help
Include as much of this as you can. It turns a 10-round back-and-forth into one reply.
- Wallet address (the affected one)
- Transaction hash if the issue involves a specific trade, deposit, or withdrawal
- Token contract address if the issue is token-specific
- Time of the issue (with timezone)
- What you expected vs what happened
- Screenshot of the error or the UI state
- Surface: web app or Telegram bot
- Chain: Solana or Monad
Before opening a ticket
- Check the FAQs — most issues are answered there
- Refresh the app and retry — transient RPC issues are common
- Check your internet connection and wallet balance
- If it's still broken, post in Telegram with the info above
Security issues
For anything that looks like a vulnerability or an exposed credential, do not post publicly. Contact the team privately in Telegram and request to be moved to a DM by a verified moderator.